Refund policy
Returns and Exchanges
As all our products are made to order only after you place your order, we are unfortunately unable to accept returns or size/color exchanges due to choosing the wrong size or simply changing your mind. Please make sure to carefully check the size charts on the product pages before placing your order.
Defective or Damaged Products
If your product arrives defective, has a printing error, or is damaged during transit, we will be happy to resolve the issue!
Please follow these steps:
- Contact our customer service anni.mortumi@gmail.com within 14 days of receiving the product.
- Include your order number and a clear photo of the product and the defect in your message.
- We will either send you a replacement product free of charge or issue a refund for your purchase. In most cases, you will not need to return the defective product to us.
Incorrect Delivery Address or Unclaimed Package
Please make sure that your delivery details are correct. If a package is returned to us due to an incorrect address or because it was not collected, the customer is responsible for any costs associated with reshipping the package.
If you have any further questions, please feel free to contact us at anni.mortumi@gmail.com.